Privacy & Cookie Policy

www.lighthousehealthandwellness.co.uk website is owned by Lighthouse Health & Wellness, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by www.lighthousehealthandwellness.co.uk, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using www.lighthousehealthandwellness.co.uk website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the www.lighthousehealthandwellness.co.uk, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via lighthousehealthandwellness@outlook.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to lighthousehealthandwellness@outlook.com.

Privacy Policy

Last updated: 29 September 2026

Privacy Policy

Lighthouse Health & Wellness respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use and protect your information when you visit our website, contact us or enquire about our services.

Who we are

Lighthouse Health & Wellness provides private personal training and whole-health coaching in Kidderminster, Worcestershire.

Contact details:
Lighthouse Health & Wellness
Baldwin Road, Kidderminster, Worcestershire
Email: lighthousehealthandwellness@outlook.com
Telephone: 07880 439136

For the purposes of UK data protection law, Lighthouse Health & Wellness is responsible for the personal information it collects and uses.

Information we may collect

When you contact us through our website, email, telephone, WhatsApp or in person, we may collect information such as your name, email address, telephone number and the contents of your message.

If you choose to tell us about your health, fitness, lifestyle, nutrition or wellbeing when making an enquiry, we may also receive information relating to your health.

Once you become a client, additional information may be collected where necessary to provide safe and appropriate coaching, such as your goals, training history, relevant health information, lifestyle information and progress records.

We may also receive basic technical information when you use our website, such as your device or browser type and information about how the website is used.

How we use your information

We may use your information to respond to enquiries, arrange consultations, provide our services, communicate with existing clients, tailor coaching to individual needs, maintain appropriate business records, improve our website and services, and meet legal or regulatory obligations.

We will only use your personal information where we have a lawful reason to do so.

For general enquiries and consultations, this will usually be because the processing is necessary to respond to your request or take steps towards providing a service to you.

For existing clients, information may be processed where necessary to provide the services you have requested and manage our relationship with you.

Where we process information concerning your health, we will only do so where an appropriate additional condition under data protection law applies. Where required, we will ask for your explicit consent.

Health information

You do not need to provide detailed medical information through the general website contact form.

If you choose to share information about your health or medical circumstances, we will treat this information carefully and only use it where relevant to your enquiry or the services you request.

Before beginning personal training, we may ask you to complete appropriate health screening or provide further information where necessary for safe participation.

Marketing

We will not add you to general marketing emails simply because you make an enquiry.

Where we send marketing communications, we will do so only where permitted by law. You can ask us to stop sending marketing messages at any time.

Who we may share information with

We do not sell your personal information.

We may use trusted service providers where necessary to operate our business, including our website hosting provider, email provider and communication services.

Our website is hosted through Hostinger. We currently use Microsoft Outlook for email, and you may choose to contact us through WhatsApp, which is operated by Meta.

These providers may process information on our behalf or under their own privacy terms.

We may also disclose information where we are legally required to do so.

International processing

Some of the technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards should be used in accordance with applicable data protection law.

How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, insurance or regulatory requirements.

General enquiries that do not become clients will not normally be retained indefinitely.

Client records may be kept for longer where necessary for the provision of services, record keeping, legal obligations or the establishment, exercise or defence of legal claims.

Keeping your information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, you may have rights to ask us for access to your personal information, correct inaccurate information, request deletion, restrict certain processing, object to certain uses of your information, or receive certain information in a portable format.

Where we rely on your consent, you can withdraw that consent at any time. Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

To exercise your rights, contact:

lighthousehealthandwellness@outlook.com

Complaints

If you are concerned about how we have handled your personal information, please contact us first so that we can investigate your concern.

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office – complaints

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will always be available on this website.

Cookie Policy

Last updated: 29 September 2026

Cookie Policy

This cookie policy explains how Lighthouse Health & Wellness uses cookies and similar technologies on our website.

What are cookies?

Cookies are small files that websites can place on your computer, phone or other device. They can be used to make websites function correctly, remember preferences and understand how a website is being used.

How we use cookies

Our website may use the following types of cookies and similar technologies.

Strictly necessary cookies are required for the website to function properly. They may be used for functions such as security, website operation, form functionality and remembering privacy choices.

Analytics cookies or similar technologies may be used to understand general information about how visitors use our website, such as which pages are visited and how the website performs.

Preference or functionality technologies may remember choices that help improve how the website works for you.

Third-party technologies may be used where our website connects to external services, such as social-media features, embedded content or other third-party tools.

Analytics

We may use website statistics to understand how visitors use Lighthouse Health & Wellness online and to improve the website.

Under current UK rules, some limited website analytics may fall within a statistical-purpose exception where they are used only to produce aggregate statistics for improving the website and users are given a simple way to object. More extensive tracking, profiling or advertising technologies require consent.

Third-party websites

Our website may contain links to services such as WhatsApp, Facebook or Instagram.

If you follow one of these links, you will leave our website and the relevant third party may collect information in accordance with its own privacy and cookie policies.

We are not responsible for cookies placed by third-party websites after you leave our website.

Managing cookies

Where required, our website will ask for your permission before using non-essential cookies or tracking technologies.

You can use the cookie controls provided on the website to manage your preferences. You can also control or delete cookies using your browser settings.

Disabling some cookies may affect how parts of the website function.

Changes to this cookie policy

We may update this cookie policy if the cookies or technologies used on our website change.

We recommend checking this page occasionally for updates.

Contact us

If you have any questions about our use of cookies, please contact:

Lighthouse Health & Wellness
Email: lighthousehealthandwellness@outlook.com
Telephone: 07880 439136